Terms of service

SHUZI TERMS OF SERVICE

Last Updated: September 2026

OVERVIEW

Welcome to Shuzi.

These Terms of Service apply to your use of this website, online store, and the products and services made available through it.

The terms "Shuzi," "we," "us," and "our" refer to Shuzi NVT Co., Ltd., the operator of this store and seller of products offered through it.

Shuzi is powered by Shopify, which enables us to provide our online store and related services to you.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, and any other policies referenced here, describe your rights and responsibilities when using our website, purchasing our products, or otherwise using our services (collectively, the "Services").

Please read these Terms carefully.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, please do not use the Services.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer right, remedy, warranty, protection, or liability that cannot lawfully be excluded or restricted under applicable law.

SECTION 1 — ACCESS AND ACCOUNT

By using the Services, you represent that you have the legal capacity to enter into this agreement under the laws applicable to you.

When browsing our store, creating an account, placing an order, or otherwise using the Services, you may be asked to provide information such as your name, email address, telephone number, billing information, payment information, and shipping address.

You agree that the information you provide is accurate, current, and complete and that you have the right to provide that information.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.

You may not transfer, sell, assign, or license your customer account to another person without our permission.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to describe and display our products accurately.

However, colors, finishes, proportions, appearance, and other visual characteristics may appear somewhat different depending on your device, screen, lighting, photography, and display settings.

Minor variations may also occur between individual pieces as a normal result of materials, finishes, manufacturing, or production processes.

Product descriptions, designs, specifications, availability, packaging, and prices may change from time to time.

We reserve the right to discontinue a product or limit the quantity available for purchase where reasonably necessary.

Nothing in this section limits any rights you may have regarding defective, incorrectly described, unsafe, or otherwise non-conforming products under applicable law.

SECTION 3 — ORDERS

When you submit an order, you are making an offer to purchase the products shown in your order.

Receipt of an automated order confirmation does not necessarily mean that we have accepted the order. We may need to verify payment, inventory availability, shipping information, or other order details before accepting and fulfilling an order.

We reserve the right to decline or cancel an order for legitimate reasons, including suspected fraud, payment problems, incorrect pricing, inventory errors, product unavailability, shipping restrictions, or obvious mistakes.

If we cancel an order after payment has been collected, we will refund the applicable amount.

Please review your order carefully before submitting it. If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to assist, but we may be unable to change an order once it has entered processing or shipment.

Purchases shipped within Thailand are eligible for Shuzi's Free Returns & 30-Day Wear Trial, subject to our Return & Refund Policy.

Our voluntary return policy is intended to provide benefits in addition to applicable consumer rights and does not replace or limit rights that cannot lawfully be excluded.

Products purchased through this store are intended primarily for personal or household use unless otherwise agreed with Shuzi.

SECTION 4 — PRICES, TAXES AND BILLING

Prices displayed for orders within Thailand are in Thai Baht (THB) unless otherwise stated.

Prices displayed to consumers include applicable taxes where required by law unless clearly stated otherwise.

Standard shipping within Thailand is free.

Prices, promotions, and product availability may change without prior notice. The price applicable to your purchase will generally be the price displayed when you place your order, subject to correction of obvious errors.

From time to time, Shuzi may offer promotions, special offers, or promotional codes. Additional terms may apply to those promotions.

You agree to provide accurate and complete purchase, payment, billing, and account information.

You represent that you are authorized to use the payment method submitted for your purchase.

Payment processing may be provided by Shopify or other authorized payment-service providers and may be subject to their applicable terms and privacy practices.

SECTION 5 — SHIPPING AND DELIVERY

Standard shipping within Thailand is free.

We will make reasonable efforts to process and ship orders promptly.

Any delivery date or delivery time shown on our website, checkout page, order confirmation, or other communication is an estimate unless we expressly state otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, holidays, incorrect delivery information, governmental actions, or other unforeseen events.

If your order appears to be lost, is damaged during shipment, or has another delivery problem, please contact Shuzi Customer Service so that we can assist you.

Nothing in this section limits any rights or remedies available to you under applicable law.

SECTION 6 — RETURNS AND 30-DAY WEAR TRIAL

We want you to actually try Shuzi—not just look at it.

Eligible Shuzi jewelry purchases shipped within Thailand include:

Free Thailand Shipping. Free Returns. 30-Day Wear Trial.

Your 30-day trial begins on the date the shipping carrier confirms delivery of your order.

You may wear your Shuzi jewelry normally during the trial. Daily wear, including 24/7 wear if you choose, is permitted. Normal wear during the trial does not by itself reduce your refund.

If Shuzi isn't for you, you may request a return within 30 calendar days of the carrier-confirmed delivery date.

For eligible returns within Thailand, Shuzi covers the return shipping. There is no return-shipping charge and no restocking fee.

Detailed procedures, including how to request a Return Merchandise Authorization (RMA), are provided in our Return & Refund Policy, which forms part of these Terms.

Our 30-day wear trial is a voluntary Shuzi benefit. It does not limit any additional cancellation, refund, replacement, warranty, or other consumer rights provided by applicable law.

If there is any conflict between our voluntary return procedures and a mandatory consumer right under applicable law, the mandatory legal right will apply.

SECTION 7 — 1-YEAR LIMITED WARRANTY

In addition to the 30-day wear trial, Shuzi jewelry is covered by a 1-year limited warranty against defects and workmanship problems, beginning on the carrier-confirmed delivery date.

The warranty is separate from the 30-day wear trial.

The 30-day trial allows eligible customers to decide whether they wish to keep the product. The 1-year limited warranty applies to genuine defects and workmanship problems.

For an eligible warranty claim, Shuzi will cover return shipping when a return is required.

If the item is available, we may replace the defective item. If an appropriate replacement is unavailable, we may provide store credit or another remedy consistent with our warranty policy and applicable law.

Normal aging and changes resulting from ordinary wear are not considered manufacturing defects. Examples may include natural fading of rose-gold finishes or gradual blending of brushed-and-polished titanium finishes through normal use.

This limited warranty is provided in addition to, and does not exclude or reduce, any warranty or consumer rights that cannot lawfully be excluded.

SECTION 8 — INTELLECTUAL PROPERTY

The Services and their content—including Shuzi trademarks, logos, product names, designs, photographs, graphics, text, videos, audio, website design, and other original content—are owned by or licensed to Shuzi or its affiliates and are protected by applicable trademark, copyright, and other intellectual-property laws in Thailand and other jurisdictions.

You may use the Services for personal, lawful, non-commercial purposes.

Except as permitted by applicable law or with our prior written permission, you may not reproduce, distribute, modify, republish, commercially exploit, or create derivative works from Shuzi-owned content.

Nothing in these Terms grants you ownership of, or a license to use, Shuzi trademarks, logos, product names, designs, copyrights, or other intellectual property except as expressly stated.

The Shuzi name, Shuzi logos, product names, designs, and slogans may be trademarks or other protected intellectual property of Shuzi or its affiliates.

Shopify's names, trademarks, logos, products, and services remain the property of Shopify or its applicable licensors.

All other trademarks appearing through the Services belong to their respective owners.

SECTION 9 — OPTIONAL TOOLS

We may provide access to tools, features, applications, payment systems, or services supplied by third parties.

We do not necessarily control these third-party services.

Third-party services may be subject to separate terms, conditions, and privacy policies established by their providers.

Your use of optional third-party tools is at your discretion, and you should review the applicable terms before using them.

We may introduce new features, tools, or resources through the Services in the future. Unless otherwise stated, those features will also form part of the Services and be subject to these Terms.

SECTION 10 — THIRD-PARTY LINKS

Our Services may contain links to websites, applications, payment services, social-media services, or other resources operated by third parties.

A link does not necessarily mean that Shuzi endorses or controls that third party.

We are not responsible for the content, accuracy, security, availability, privacy practices, or business practices of independent third-party websites or services.

If you choose to access or purchase products or services through a third party, you should review that party's terms and policies.

Nothing in this section limits any responsibility Shuzi has under applicable law for services that Shuzi itself provides to you.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Shuzi is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with Shuzi.

By using the Services, you acknowledge and agree that Shopify is not the seller of Shuzi products and is not responsible for the fulfillment of your purchase from Shuzi.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, damages, or liabilities arising solely from products sold directly by Shuzi.

Nothing in this section excludes any responsibility that Shopify may independently have to you under applicable law.

SECTION 12 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy and applicable privacy and data-protection laws.

Because our online store is hosted by Shopify, Shopify may collect and process certain personal information relating to your access to and use of the Services in order to provide its platform and related services.

Information may also be processed by payment providers, shipping providers, technology providers, and other service providers as reasonably necessary to process orders and operate our Services.

Some service providers may process information outside Thailand.

Please review our Privacy Policy for more information about how personal information is collected, used, disclosed, stored, and protected and about rights that may be available to you.

SECTION 13 — CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit a product review, testimonial, photograph, suggestion, comment, idea, or other feedback to Shuzi ("Feedback"), you represent that you have the right to provide that material.

Unless otherwise agreed, you grant Shuzi a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, adapt, and distribute the Feedback for legitimate business purposes, including operating, improving, and promoting our products and Services.

You retain ownership of your original Feedback.

You must not submit Feedback that infringes another person's intellectual-property, privacy, or other rights or that contains unlawful, defamatory, fraudulent, abusive, obscene, or malicious material.

You must disclose any compensation or incentive received in connection with a review or testimonial where disclosure is required.

We may moderate or remove Feedback when reasonably necessary, including content that violates these Terms or applicable law.

We do not guarantee that we will publish or respond to every submission.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, or other matters.

We reserve the right to correct genuine errors and update information.

If a material error affects an order you have already submitted, we will take reasonable steps to notify you.

If we cannot fulfill an accepted and paid order because of an error or product unavailability, we will provide an appropriate refund.

Nothing in this section permits Shuzi to engage in misleading or deceptive conduct or limits your rights under applicable law.

SECTION 15 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

  • violate applicable laws or regulations;

  • infringe Shuzi's or another person's intellectual-property rights;

  • commit fraud or provide deliberately false information;

  • harass, threaten, abuse, defame, or unlawfully harm another person;

  • transmit viruses, malicious code, or other harmful technology;

  • interfere with the security or proper operation of the Services;

  • attempt to obtain unauthorized access to accounts, systems, or data;

  • collect personal information about other users unlawfully;

  • impersonate another person or organization;

  • send spam or other unauthorized commercial communications; or

  • use the Services in another manner that is unlawful or materially interferes with other customers' use of the Services.

We may take reasonable steps to prevent abusive, fraudulent, automated, or unauthorized access to the Services.

We may suspend or terminate access where reasonably necessary to protect Shuzi, our customers, Shopify, our service providers, or the integrity and security of the Services.

SECTION 16 — AUTOMATED SYSTEMS AND AGENTS

Automated systems, software agents, bots, crawlers, and similar technologies may access publicly available portions of the Services only in accordance with applicable law, published technical instructions, and reasonable access restrictions.

Automated systems must not attempt to circumvent security measures, access controls, CAPTCHAs, rate limits, or other technical measures intended to protect the Services.

We may use reasonable technical measures to protect our website, customers, systems, content, and intellectual property from unauthorized automated access.

Nothing in this section is intended to prohibit lawful search-engine indexing, legitimate consumer tools, or other uses that cannot lawfully be restricted.

SECTION 17 — TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access to an account or part of the Services where reasonably necessary because of fraud, unlawful conduct, misuse, security concerns, violation of these Terms, or discontinuation of a Service.

Termination does not eliminate rights or obligations that arose before termination.

Provisions that by their nature should continue after termination—including provisions concerning intellectual property, privacy, payment obligations, liability, and dispute resolution—will continue to apply where appropriate.

SECTION 18 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to operate the Services accurately, securely, and reliably.

However, websites and online services may occasionally experience interruptions, technical problems, maintenance, errors, or circumstances outside our reasonable control.

Except for warranties expressly provided by Shuzi and rights or warranties that cannot lawfully be excluded, the Services are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted, completely error-free, or available at all times.

Nothing in these Terms excludes, restricts, or modifies any consumer right, statutory warranty, remedy, or protection that cannot lawfully be excluded, restricted, or modified under applicable law.

SECTION 19 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Shuzi will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Services where such liability may lawfully be excluded.

This limitation does not apply where liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that applicable law does not permit us to exclude or limit.

Nothing in these Terms limits your statutory consumer rights or any remedies that must remain available to you under applicable law.

SECTION 20 — INDEMNIFICATION

To the extent permitted by applicable law, if your unlawful use of the Services, intentional misconduct, infringement of another person's rights, or material breach of these Terms causes a third party to make a claim against Shuzi, you agree to be responsible for losses reasonably resulting from that conduct.

This section does not require a consumer to indemnify Shuzi for losses caused by Shuzi's own negligence, unlawful conduct, breach of these Terms, or other responsibility that cannot lawfully be transferred to a consumer.

SECTION 21 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where permitted.

If that is not possible, the affected provision will be severed.

The remaining provisions will continue in effect to the extent permitted by law.

SECTION 22 — WAIVER AND ENTIRE AGREEMENT

If Shuzi does not immediately exercise or enforce a right under these Terms, that does not necessarily mean we have waived that right.

These Terms, together with the policies and other terms expressly incorporated into them, constitute the agreement governing your use of the Services.

However, nothing in this section excludes representations, obligations, consumer protections, or rights that cannot lawfully be excluded.

SECTION 23 — GOVERNING LAW

These Terms of Service and transactions conducted through this store are governed by and construed in accordance with the laws of Thailand, subject to any mandatory rights or protections available to consumers under applicable law.

Nothing in these Terms prevents a consumer from exercising a right to bring a complaint, claim, or proceeding before a competent authority or court where that right is provided by applicable law.

SECTION 24 — CHANGES TO THESE TERMS

You may review the current version of these Terms of Service on this page.

We may update these Terms from time to time to reflect changes in our Services, business practices, technology, policies, or applicable laws.

When required by applicable law, we will provide appropriate notice of material changes.

Changes will apply from the effective date stated in the updated Terms or accompanying notice.

Changes to these Terms will not retroactively remove rights that have already arisen from a completed transaction where doing so would be prohibited by applicable law.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms, an order, return, warranty claim, or other customer-service matter may be sent to Shuzi Customer Service.

Legal Business Name: Shuzi NVT Co., Ltd.
Trading Name: Shuzi
Email: zonteen1980@gmail.com

Telephone: 0944959887
Business Address: 54/4 Soi Ngamwongwan 47, Intersection 40, Thung Song Hong Subdistrict, Lak Si District, Bangkok 10210
Company Registration Number: 0105567040058
VAT Registration Number: 

For order-related inquiries, please include your order number whenever possible.

IMPORTANT CONSUMER NOTICE

Shuzi's 30-Day Wear Trial, Free Thailand Shipping, Free Returns, and 1-Year Limited Warranty are benefits offered by Shuzi.

They are not intended to replace, reduce, or restrict any rights or remedies available to consumers under applicable Thai law.

Where applicable law provides greater protection than these Terms or one of our voluntary policies, the applicable legal protection will prevail.