SHUZI RETURN & 30-DAY TRIAL POLICY

Free Thailand Shipping. Free Returns. 30-Day Wear Trial.

We want you to actually try Shuzi—not just look at it.

Wear it. Live with it. Decide for yourself.

Every Shuzi jewelry purchase shipped within Thailand includes free shipping, free returns, and a 30-day wear trial.

If Shuzi isn't for you, simply return it. There are no return-shipping charges, no restocking fees, and no deductions for normal wear during your trial.

Free Thailand Shipping & Free Returns

All Shuzi orders shipped within Thailand receive free shipping.

If you decide to return your purchase during the 30-day trial, Shuzi will also cover the return shipping.

There is no return-shipping fee and no restocking fee.

Your 30-Day Wear Trial

Your 30-day trial begins on the date the shipping carrier confirms that your order was delivered to you—not the date we shipped it.

And we really do mean try it.

You can wear your Shuzi jewelry normally throughout the 30 days. Wear it daily—even 24/7 if you like. Take it to work. Travel with it. Make it part of your normal life.

That's what the trial is for.

Starting a Return

If you decide Shuzi isn't for you, contact us and request a Return Merchandise Authorization (RMA) within 30 calendar days of the carrier-confirmed delivery date.

As part of the RMA process, we may ask you to send 1–2 quick photos showing the current item.

The photos simply help us document and process your return. They are not an approval requirement for an ordinary 30-day trial return.

Returning Your Shuzi

After receiving your return request, Shuzi will provide your RMA and return instructions.

If we require the item to be returned, we'll arrange or provide the appropriate prepaid return-shipping method at no cost to you.

Please send the return package within 10 calendar days after we provide your return instructions.

If you need additional time, contact us before the 10-day period ends.

In some cases, Shuzi may determine that a physical return is not required. If so, we'll tell you when processing your RMA.

Your Refund

Once we receive your returned item, Shuzi will process your refund within 3 business days.

Your bank, credit-card company, or payment provider may require additional time before the refund appears in your account.

For an eligible 30-day trial return, we refund the full purchase price.

There is:

• No return-shipping charge.

• No restocking fee.

• No deduction for the original free shipping.

• No deduction for normal wear during your trial.

Defective Items or Workmanship Problems

If your Shuzi jewelry arrives defective or develops a workmanship problem during the 30-day trial, please contact us.

Shuzi will cover all return shipping when a return is required.

There is no return-shipping charge for a defective item or workmanship problem.

Normal Wear and Accidental Damage

This is a genuine wear trial.

We expect Shuzi jewelry to show signs that it has actually been worn. Normal wear does not reduce your refund.

Accidental damage during your 30-day trial also does not automatically disqualify your return or reduce your refund.

If something happens to your jewelry during the trial, simply tell us when requesting your RMA.

1-Year Limited Warranty

Beyond your 30-day wear trial, every Shuzi piece is covered by a 1-year limited warranty against defects and workmanship problems, beginning on the same delivery date as your trial.

This warranty is separate from the 30-day trial. The warranty covers genuine defects and workmanship problems, not a change of mind.

If your item is found to be defective within 1 year of delivery, contact us. There is no return-shipping charge for an eligible warranty claim.

If the item is in stock, we'll send a replacement. If a replacement is unavailable, we'll issue store credit.

Normal aging and changes resulting from ordinary wear—such as natural rose gold fading or brushed-and-polished titanium finishes gradually blending together—are not considered defects.

Orders Outside Thailand

This policy applies to orders shipped within Thailand.

For orders shipped outside Thailand, please contact Shuzi before returning an item so we can provide the return instructions and terms applicable to your location.

Questions or Returns

To start a return or ask a question about your order, please contact Shuzi Customer Service 

Email: zonteen1980@gmail.com Phone: 0944959887

Please include your order number when requesting an RMA.